Senior Data Analyst

Who we are:

Responsive is the market leader in response management software, trusted by some of the world's smartest companies to support RFP and Security questionnaire response, create and manage sales proposals, and resolve inefficiencies rooted in decentralized and inaccessible content and knowledge. The software's robust and bi-directional integrations, along with an open API, allow teams to digitally transform response management processes and to harness the power of the knowledge and content across their teams. Responsive supports response management for growing organizations of all sizes including Google, Adobe, Atlassian, Microsoft, Tenable, Zoom Video, and others.

We have a great product (voted best in class by G2 for 9+ quarters), collaborative team, happy customers, and passionate employees that make working here both fun and rewarding.

About the Role:

Responsive, the leading response management software solution on the market, is seeking a collaborative, detail-oriented, and highly organized Sr. Data Analyst. This is an exciting opportunity to work cross functionally as a Senior Data Analyst focusing on Salesforce and Tableau. You’ll be in charge of the Salesforce analysis, insights and tools that enable smart decision making across the Marketing, Sales, and Customer Success GTM functions at Responsive. You’ll be own data hygiene, database administration, data visualization and analytics. You’ll be able to make an impact from day one without red tape, while working on a team with a mentorship structure; bonus points if you’ve worked with quoting tools, such as Salesforce CPQ.

Responsibilities:

• Tell the story of how the business is performing with data / insights.

• Own the reporting, dashboards, and overall insights for the Marketing, Sales, and CS functional areas.

• Facilitate the pipeline/forecasting efforts by providing the analytics which will be leveraged in helping Responsive evolve our forecasting and pipeline review meetings with senior leadership

• Partner with Marketing and Sales to identify and develop KPI’s in pursuit of leveraging data to drive action

• Work cross functionally with the team to drive improvements in reporting as our BI program comes online.

• Contribute to a standardized data practice for Responsive’s technology stack (HubSpot, Salesforce, Gainsight, etc.), and make key recommendations to shape the future of the way we make decisions at Responsive.

• Ensure data accuracy in Salesforce and that groups are using the tool correctly; assist the enablement team with maintaining knowledge documents and playbooks geared towards driving analytics.

• Anticipate roadblocks and problems through data analysis, and translate your findings into concise business insights that help drive decisions.

Education:

• 3 - 5 years’ experience working with revenue leaders of (Sales, Marketing, Success) to identify key metrics to drive their programs forward
• Experience with Salesforce CRM
• Experience working with BI tools (Tableau, Power BI, etc.). Tableau is much preferred.
• Experience working in B2B SaaS focused company in a fast-paced startup environment

Knowledge, Skills & Ability:

• Advanced understanding of sales, marketing, customer success, finance, and product metrics

• Ability to tell the story with data / insights

• An entrepreneurial spirit, and equally comfortable crunching numbers as communicating with all levels of seniority.

• Strong work ethic and passion for putting your stamp on a highly-visible function of our business.

• You have an intellectual curiosity for automation.

• Have a knack for connecting the dots between processes and departments.